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The Cushman Report

Breaking News, Trends and Information about

the Communications Marketplace

November 2000 -- Pre-COMDEX Edition

This is a brief newsletter as I head off to the show.

My team and I have been busy preparing a party/media events list that is posted on our web site (http://www.jc-a.com/comdex00/parties/parties.htm) and a word version can be downloaded for your convenience. I will be bringing 4000 copies to the press rooms for distribution to the media. It will be updated continuously.

Judy


COMDEX -- THE MOOD & THE RHYTHM

TRADE SHOW CONFUSION

THE MARKETPLACE -- LAST QUARTER 2000

ABOUT CLUTTER

FAMILY ISSUES


COMDEX -- THE MOOD & THE RHYTHM

Last year COMDEX was flat. Attendance was down; the excitement just wasn’t there. Key3Media has a challenge. Finding the market space for the show and attracting big players to join Microsoft is the key to preventing the downslide. We’ll see.

From what I can tell from the way the PR community is approaching the show, it just isn’t that important to a broad industry segment. Even companies with keynote speakers see this effort as secondary to other events. COMDEX is one more commitment along the trade show circuit that needs to be done well -- and then it’s time move on to the next event. At one time, there was a sense of excitement about going -- and partying to the early hours, getting up with virtually no sleep for a media breakfast and collapsing when it was all over. The COMDEX cold was institutionalized and ubiquitous.

Part of this change is the proliferation of trade shows and the segmentation of the market -- CES, Networld+Interop and E3 Expo are critical opportunities for many companies. Part of the change is the incredible grind of a workload that keeps increasing so that there are no margins. The media and PR community are simply struggling to keep up so they are not behind for the next deadline. It is the challenge of having to focus on what is coming up while living through today. Planning becomes the real issue; execution is the easy part.

Another factor is the maturing of the PR community. There are 20-year technology veterans running departments, managing teams and working with CEOs. This is not a lighthearted group that wastes time or energy. These professionals are at the show to meet business plans and support carefully worked out strategies. The industry is becoming smarter, more focused and careful about allocating resources. Having fun is just not a goal.

The party scene is changing too. Over the years major players have left and with it big budgets to compete with the dollars that Microsoft allocates for splashy COMDEX events. If a big party happens, it is because a company needs the attention to announce a major initiative or repositioning effort. Gone is the tradition of an annual event for the sake of continuity or "good will."

Parties are scaling down to more managed, targeted "exclusive" happenings. More effort is being made to screen attendees, even to carefully segmenting the media who are invited. Press badges at one time could get a reporter in almost everywhere. Now, official invitations are required.

My party list taps right into that issue. While everybody wants to know who is hosting events (and all the details), if their own company is having a reception, oftentimes they would like it off the list. (This is so common an issue with e-mails to me that say, "This is a closed event, or we are fully subscribed -- don’t report it," that I have developed a policy on how we release party information.)

The mood, I sense, is, "Let’s get through this show; it is big, exhausting, overwhelming and I’m here because I must take care of business."

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TRADE SHOW CONFUSION

Remember my axiom: Trade shows are disorienting and you will drop to a 50% level of efficiency. Keep your schedule simple. Cut down on logistics and set up appointments where there is a phone (land line) where you can be reached. Give all your numbers to people you are meeting, including your office back home. Can you pick up your e-mail messages during the day? Will you remember to check regularly? Hope the cell phone works, but build in back-ups. Write everything down, including routine numbers you use. Will you remember where you parked your car at the mega lots in Vegas? Write down the location. What about the spot at the airport? If you arrive home brain-dead, will you be able to find your car?

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THE MARKETPLACE -- LAST QUARTER 2000

We have lived through one of the most significant employment cycles for the communications profession all in one year -- the arrival of dot coms and the first wave of market corrections. It has been an amazing time for opportunism and for experiencing failure. The speed of career moves have increased, longevity is measured in months (not years) and the quality of work produced has declined. Professionals are finding -- still -- that they are in demand, no matter if they have moved several times or not.

Employers understand the market is tight, but think with the dot com shakeout that they will have an easier time filling jobs. That is simply not the case. It is still a jungle out there. I do not think employers will be able, ever again, to behave as if the power is in their hands.

Building career tracks and thinking strategically about careers is coming back in vogue. Looking for excellent mentoring and training opportunities is becoming more important as the risks inherent in dot coms become clearer. Many professionals are discovering that they are not ready to repeat their experiment with a high flying pre IPO. The notion that an executive will reap the benefits of all those stock options is now understood to be a "long shot." After the first flirtation with uncertainty and failure, many people realize that they are not gamblers and get back on track.

For a certain percentage (a minority), the start-up option has impacted their behavior fundamentally. This segment is launched in a new direction and will continue to take risk, make opportunistic decisions and, hopefully, become wealthy quickly. They are also creating new career paths, what I call the "sprint" track. The demands of young organizations are all consuming. Time is not your own and life centers around organizational imperatives. The pace is so intense that personal time is squeezed and sacrificed.

These jobs have a natural life span -- reaching the end of the race when the company goes public or is acquired or runs out of money. The time frame for a company to reach these milestones can be as short as six months. Instead of immediately looking for the next job (assuming no financial pressure) these "sprinters" take a break lasting anywhere from several weeks to several months. Well rested and refreshed, they have built up reserves to take the plunge again and start the next cycle.

Interestingly, at one point, it was considered risky to have a gap on the resume. Now, that is perfectly acceptable. Pauses are part of the new career track along with the recognition that the pace is untenable for long periods of time.

The last quarter of the year is traditionally when hiring slows down. It is true that the holiday season impacts the decision-making process. However, this market is so strong that I expect we will see employers making every effort to extend offers with start dates right at the beginning of the new year.

Salary ranges will hold for the rest of 2000. I expect that during the first quarter of 2001 there will be a surge in the pace of offers and the ranges will move up a notch. Here is where we are now. Vice Presidents of Communication are above the $200,000 mark with excellent fringes and lucrative stock programs. If the options are less attractive, the dollars move into the $225,000-$250,000 range for start-ups or newly public companies. More mature corporations offer far richer total compensation packages, well above the $300,000 level -- oftentimes with lower base salaries and layered bonus/incentive programs.

Director posts were inching into the $175,000 range by late summer, but stabilized more commonly at the $150,000 figure. That number seems to be more the average, for the moment.

Managers are earning generally below $120,000 with agency supervisors roughly in the same base salary area. Agency Directors are edging closer to $140,000 with Vice Presidents, depending upon the agency, in that same area or a bit higher, closer to $150,000. Look for the developing trend, of agencies offering stock or shared revenue from venture investments, to become more common in 2001. It is a compelling way to attract strong performers. If the stock participation programs that are brand new work well, they will be excellent components of a retention strategy.

Agencies continue to struggle to attract and keep middle-level talent. National firms with token or modest bonuses and no opportunity to offer stock will find themselves losing key, senior level talent as well. They will be attracted to the smaller agencies offering those benefits or to corporations willing (and now eager) to hire senior agency personnel (even lacking corporate experience).

The market will show more fluidity as young companies start and fail rapidly. The time frame for communications professionals suddenly available and seeking a new employer will last only about four weeks. That is one of the hiring constraints that will continue to plague corporations.

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ABOUT CLUTTER

We have more noise surrounding us than ever before. The advent of e-mail has been wonderful and awful at the same time. People no longer respond to an e-mail message if it isn’t essential. So, now I am re-sending messages a second time to be sure it gets through. I am also calling people to tell them to read my e-mail. Where are we going with this? I called a senior manager in Texas to talk about my party list, and what ideas she might have. She couldn’t figure out what I was selling (nothing), was suspicious that I was a sales person and so refused to talk to me. Her life was so cluttered that if she couldn’t figure out what I was selling and why in the first 20 seconds, then there was no point staying on the phone. We may find ourselves literally shouting at each other to get our message through.

Cell phones are so common that you need two numbers -- one for general and one for personal or "must-get-through-now" calls. I don’t see pagers working as well.

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FAMILY ISSUES

I asked for feedback about the idea of opening a section of our web site for the purpose of sharing information about personal problems and challenges. We do not work in a vacuum and these issues impact career decisions. Questions about relocation hinge on caring for elderly parents or high-school age children, for example.

I received several wonderful notes encouraging Marty Wright (my colleague, and a professional counselor) and me to explore the idea and the topics that should be discussed -- including how to keep a marriage vibrant, childcare options, humane travel (is that an oxymoron?) and, of course, responsibility for aging family members. We will continue to look at how best to address these topics. I feel, particularly as we focus on the holiday season and our families, that it would be appropriate to begin this effort. I welcome your thoughts about how to organize the site and other subject areas to tackle.

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