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Judith Cushman & Associates Retained Executive Search in Communications Judy Cushman's Blog |
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The Cushman Report To subscribe to the email version of The Cushman Report, please send a note to info@jc-a.com with "subscribe" in the Subject line. Click here to view past editions. The Cushman Report Breaking News, Trends and Information about the Communications Marketplace October 1998 Here is the slightly shorter newsletter I promised now that Ive finished telling the stories of three candidates making career decisions. WINNING BUSINESS IS MORE COMPETITIVE
A quick note, Im headed to Comdex in November and will, as in past years, post helpful information about the show. Weve already started with the basics (www.jc-a.com/comdex/comdex.htm) and will be adding party and special event information. I need your help to make the page as comprehensive as possible. PR people scheduling press announcements and receptions will want to know if there are any conflicting events. Please send "official" notices/invitations about receptions/press conferences, who (press only?) is invited and how he/she may register. Also, if anyone has any survival tips, please drop me an e-mail. Ill be setting up appointments for quick hellos, so let me know if you plan to be there. WINNING BUSINESS IS MORE COMPETITIVE The market for talented mid-level professionals continues unabated. That activity masks an underlying dip in business growth. I sense a shift to a much tougher and more competitive environment. I believe agencies will, in the next quarter, find it far more difficult to secure business and they will be asked to tackle assignments for fees that will be negotiated downward. Corporations are more demanding about what they expect from their agencies. ARE AGENCIES BEING PERCEIVED AS COMMODITY BUSINESSES? An alarming issue is how "transactionally" oriented clients are becoming. With their attitude that agencies provide similar services, the hunt is on to purchase a "commodity" -- where price and convenience take precedence over quality differentiators. Agencies have been struggling with the critical issue (of differentation) for years, but their failure to put the time and energy into finding an effective answer has now come home to haunt them. (Of course there are exceptions.) However, I just returned from a trip to the East Coast where I talked with either the agency principal or a senior manager at seven firms about how he/she competes against other agencies with excellent reputations. I didnt hear the crisp answers that would convince potential clients or new hires about the organizations unique strengths. There is a looming threat to our industry as world-class consulting groups win Public Affairs engagements and other strategic communications contracts. Theyve had years to hone reputations as high-level problem solvers and "solutions-focused" organizations. Their approach to senior management is to stress the strategic value of what they do, not the tactical aspects of developing media campaigns or press events. When a company retains one of these consulting firms, it expects to pay top dollar for excellent work from outstanding people. Most communications firms are not perceived as being in the same category (is it because agency principals dont see themselves in that light?) and cannot demand a similar fee. Over the past few months, I have been struck by what I consider to be a serious weakness in senior PR managers who have been asked to function as problem-solvers and business thinkers first -- and communications professionals second. Again, this does not apply universally, but I have been involved in negotiations where clients have failed to understand the underlying business fundamentals of the situation and behaved inappropriately. Instead of analyzing situations, they have jumped in unprepared to attempt to resolve a problem. There is no way these professionals will win the confidence of their clients (nor do they deserve to) unless they can analyze a situation from a bottom-line perspective and articulate business solutions from the clients viewpoint. That is a lesson our competition in the management consulting business has learned from the outset. It is also what makes them such a threat. EFFECTIVE DIFFERENTIATION IN THE MARKETPLACE I just attended a thought-provoking presentation where the principal of a research consulting group was asked to analyze the market perceptions of professional services firms and correlate that with client loyalty and retention. The research identified what mattered to clients and how effective a professional services company was in differentiating itself from its competition (in categories that were ranked as desirable). Interestingly, working harder to achieve higher quality tactical results was not key. Developing relationships and investing time in learning about clients were essentials. Asking what was important to the client was the wrong question. As it turns out doing what was important very well was not a critical retention factor, according to the research. The client buys values and benefits -- not services. His advice to professional service organizations is to request feedback from clients that have either awarded their business to the firm (based on competitive presentations) or to a competitor and ask to see those presentations. Ask what were the critical factors in either being successful or unsuccessful and then, he added, be sure your organization (at all levels) hears the answers. Also survey current and past clients to find out why they are (or arent) clients and how satisfied clients are with the relationship. Agencies will continue to be squeezed by "bargain" hunting clients and escalating salaries. I expect the ranges that Ive mentioned before (see May, 1998 newsletter) will hold, with offers drifting slightly upward. Agencies, especially, have learned how to operate in this frantic climate and have adjusted to the window of four weeks to make a hiring decision. The "Wall Street Journal" on September 22nd ran an article about web sites that supply pay-data. The title was, "Web transforms art of negotiating raises." The key point was: "In a world where information is power, salary negotiations have long been greatly imbalanced. But the Internet is changing that, as burgeoning numbers of Web sites offer salary survey, job listing with specified pay levels and even customized compensation analysis. Armed with this data, workers are finding their hands strengthened as they haggle over compensation for a new job -- or try to improve their pay at a current one." Heres a report about what I feel is disturbing news about recruiting techniques that are becoming common in California. I think we need to be on the alert for practices that are borderline to outright illegal. The source is a 1998 survey by the Corporate Advisory Board. The term used to describe these activities is HIPO poaching -- or high potential poaching. It is described as the practice where "a company tracks career development of high potential employees at target companies, recruits best individuals opportunistically on a just-in-time basis with a rich offer, to fill leadership openings. The company prepares a dossier on the individual using competitive intelligence techniques." Some of the new terms are, "URL blanketing" which means breaking into a companys e-mail system and finding the names and titles of the entire organization, and "Ruseing," which is calling a company about an employee and pretending to be a visiting friend or distant family member in order to obtain personal information. Companies are hiring private investigators and former police officers to develop profiles on target companies and individuals. These managers are found in Human Resource departments with innocuous titles such as, "Special Projects, Corporate Recruiting." In one case the assignment was to find out where "target" professionals meet and to socialize at bars and "nerd hangouts" to hear about current projects, dissatisfied staff and other relevant rumors. That information is used to build dossiers on recruiting targets. These professional sleuths then gather a wealth of public information to piece together personal and work history. Sources are credit bureaus, voter records, current employer, internet directories, hometown newspaper stories, career development offices, trade/professional organizations, former colleagues, vendors, etc. Be careful about conversations in public places and with whom you share personal information! JC&A posted a salary survey, which went beyond the traditional questions about job title, years of experience and pay level. It probed the issue of how important compensation is in relation to changing jobs and whether values shift depending upon salary and years of experience. Here are highlights and interesting trends. Formal results will be posted toward the middle of the month on the web site. There were several hundred replies with a strong showing from the East Coast and Texas, in addition to the West Coast contingent. Titles did not reflect compensation level. For example, a "PR Specialist" was earning in the $70-$90,000 range while a VP reported a figure between $55-70,000. Anticipated maximum increase, assuming the respondent was in-house, was generally 10% or less. I find that figure low considering how easy it is for excellent performers to better their salary by moving on. Bonuses (more than stock options) were offered in over half the cases. Raises and adjustments happened either recently (due to a job change) or in most cases after a 6-month wait or longer. Not surprisingly, the more junior professionals were more volatile and money-focused. They were much more careful about monitoring the job market and their worthand to ask for raises. Considering how difficult it is to retain candidates, it seems clear employers are lagging in creating compensation and benefits programs that convince successful performers to stay. Here are several interesting comments: "I changed jobs for money twice and it was a mistake each time Some colleagues are motivated solely by salary. Im more interested in job satisfaction and working with people I can respect. Those conditions are much harder to find than money I think salary becomes important, but it needs to (be) a component in the mix -- not the major issue. I like where I live and I like time off to do the things I want to do. These are just as important as money." Another job-seeker in the under five-year category said he/she changed jobs because of compensation. "Its a job seekers market. Im a high performance employee. I expect to be paid according to the market." A 12-year upper management professional said, "PR is a hot field. I wanted and deserved a promotion, but they werent willing to oblige, so I found someone who was. Some employers seem under the illusion that if theyre nice, youll settle for much less than the market. Its called a job for a reason. Im constantly amazed at what the market will pay now, but Im not going to argue either." Someone with 18 years experience said, "Compensation was very important; its the most important factor. Yes (I changed jobs primarily for money) and it worked out beautifully." Preliminary Conclusions My preliminary conclusions are that respondents are focusing on base pay issues to determine if they are "competitive." This may be short-sighted. Employers are being faulted for poorly managed incentive and bonus programs. Employee achievements are not being recognized in a meaningful way. There is a glaring need to create employee-centric benefits as part of a coherent retention effort. Our industry is well behind major corporations who have developed comprehensive programs offering flexible benefits. There is interesting research about this issue done by The Family and Work Institute, N.Y. and Catalyst, which is posted on our web site under "Good Stuff" (www.jc-a.com/evolution.htm). Please take a look at our updated web site and current job opportunities. We are working on several new searches in the Seattle area and expect to hear very shortly about corporate assignments in Portland and an agency search in Silicon Valley (for a Senior Vice President). Thats it until next month. BTW, circulation is up to 3900 subscribers. |
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Judith Cushman & Associates 15600 NE 8th St., Suite B1, PMB 178, Bellevue, WA 98008 s (425) 392-8660 Fax (425) 746-8629jcushman@jc-a.com s www.jc-a.com The Judith Cushman & Associates web team would appreciate feedback concerning this site. Please e-mail your comments, questions and suggestions to heathers@jc-a.com. |
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