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Judith Cushman & Associates Retained Executive Search in Communications Judy Cushman's Blog |
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The Cushman Report To subscribe to the email version of The Cushman Report, please send a note to info@jc-a.com with "subscribe" in the Subject line. Click here to view past editions. The Cushman Report Breaking News, Trends and Information about the Communications Marketplace March 1999 A CAREER STRATEGY WHEN A COMPANY IS IN TRANSITION Are you ready to look? What are the Questions to Ask? Can I Do Excellent Work? Is The Organization A Takeover Target? So, What Is The Right Career Strategy? The Case To "Sit Tight" The Issue of Relocation A Plan of Action Eight Points AN INFORMAL MARKETING/SEARCH GROUP LINK ABOUT THIS NEWSLETTER & WEBSITE - YOUR FEEDBACK The last newsletter talked about the sizzling market and how jobs were being filled within a matter of weeks. The pace continues unabated and I realize that the hiring paradigm has shifted. That timeframe (and all it implies) is now the norm. And, the second piece in this competitive environment is that jobs are frequently turned down. The way to win is to be prepared to make an offer to more than the top candidate. This puts pressure on companies to line up back-ups and to limit the amount of time that a candidate is given to respond to an offer. For candidates, this time pressure compresses their decision to accept or reject an offer (before other companies can put their packages on the table). The only effective strategy in this scenario is to keep all parties in the hiring chain informed right from the beginning to prevent last minute brinkmanship if possible. Job seekers should volunteer information about other interviews and not wait to be asked. (They somehow think it is not appropriate to bring this up.) One client has developed a recruiting system that is incredibly efficient and "lock tight." The Human Resource Manager requires the hiring team make themselves available over a period of just a few days so all the semifinalists can meet company representatives. The HR representative lays out the process to the candidates. If all goes as planned, the offer is presented to the finalist within 24-hours of the completion of the interviews. S/he is given 48 hours to make a decision before the offer expires. This system becomes a strategic advantage for the company -- one that is too rarely adopted -- but should be. Unfortunately, many hiring managers suffer from a myopic view that their offers are the ones that will not be rejected. Without a contingency plan they are then left to scramble when the unthinkable happens. No amount of forewarning seems to change their mind. A CAREER STRATEGY WHEN A COMPANY IS IN TRANSITION Heres a case study about "Steve" and his career strategy during a time his employer is in transition -- potentially putting his job at risk. Steves experience is not unique. Corporations downsize, merge and reorganize. Will the companys new direction fit Steves goals and when will he know enough about the changes to make a smart career decision? Steve is happily employed at a major corporation in a mid-level management position. He has been there for several years and feels comfortable about his career track. His family is from the area and would regard relocation as a major sacrifice. Working for a global corporation, economic forces beyond the local market have cast a shadow over company profits and serious belt-tightening has begun. There are rumors of cutbacks but nothing official has been said about trimming staff at any level. His boss has assured Steve that he is "safe." Steve is whispering under his breath "at least for the time being." He knows that factors beyond anyones control could impact his position -- but when and if the worst case scenario might become real is anyones guess. So, what does Steve do? Being a "take charge" person, he wants to mobilize and "do" something to protect himself -- just in case. So, he updates his resume figuring its always good to have a current resume. Not ready to really "hit the job market hard" he remembers all the calls hes had over the years from "headhunters." Within a week his resume reaches me. Steve has started down a path that he has given little if any thought to -- past this point. Are you ready to look? We agree to talk about his career and his goals. The basic question to answer is, what would happen if you began to explore a new opportunity? Would you be in a position to accept an offer? In all candor the answer is no -- not at this time "because I dont know if I am jumping the gun." As a recruiter it is clear to me Steve is not ready to commit to a move and he would cause himself, the client and me real pain if he even agreed to a preliminary interview. Its time to go back to the beginning and analyze his work situation in more depth. What are the Questions to Ask? Heres what we looked at. First, what are his career goals? Is his current employer a good long-term "fit" with those goals? If the answer is yes, then should Steve "wait out the storm" for those long-term gains? He also needs to look at the growth potential in his market segment. Steve is lucky. His experience is in high tech, and hes based in a major metropolitan area. While excellent companies with job openings are not as prolific as in Silicon Valley, the market is active. Over a period of six months, he could expect to tap into at least four comparable positions (to the one he has) or even better. He may decide that while his company does offer career opportunities, there are other attractive organizations that are poised for growth with similar or better jobs altogether a better scenario for him. Before Steve takes any action he needs ask several other questions. How marketable am I at this point in my career? If I move now will I maximize my value to a potential employer or would I benefit from "sitting tight" and gaining additional experience over the next six months to a year? In Steves situation, with a recent promotion, there is a case to be made for staying put, and demonstrating his ability to handle his new managerial responsibilities. (He is now doing the basic career thinking that every professional should complete before pressing the "send" button on his e-mail.) Can I Do Excellent Work? Balanced against the case for staying, may be the overall health and spirit of the company. Steve cant do outstanding work, build his skills and develop an excellent team if the company is trimming resources and "hunkering down." Successful communications professionals thrive when challenged to do new projects, think creatively and help senior officers tell the company story. If the organization doesnt want to "reach out," the PR Manager may be limited to routine product announcements and lower level tactical work. A year where the main task is to hold the press at bay simply doesnt translate well to a new employer with an aggressive growth strategy. Sitting tight in a besieged organization is not valuable work experience. Is The Organization A Takeover Target? Another issue is -- is my division/company a takeover target? Or, has an impending sale been announced? If my department is redundant (e.g. do we need two corporate communications managers for the business unit?) what are the odds I will be asked to stay? If Steves division is being acquired, the odds are overwhelmingly against him being asked to remain to tackle a challenging position. However, should he leave before severance programs are offered? If he has several years with his employer, and the new owners have a history of negotiating these packages as part of the terms of the acquisition, then my suggestion is to sit tight, and take advantage of the policy. The most lucrative scenario is to secure the severance and begin to job hunt as the current assignment winds down. So, What Is The Right Career Strategy? As you can tell, choosing the right career/job hunting strategy is a complicated assignment. However, the fundamental questions that Steve should ask apply whenever he considers a move. He should know what his long term career goals are and be prepared to look objectively at the potential to reach those goals in his current organization. Once he moves past the fear factor and examines his situation, it may become obvious that for the next few years it simply wont be fun or exciting to stay. Corporate turnarounds take far more time than people can tolerate. Fatigue and burnout set in and once that happens, there is no choice but to move on. The Case To "Sit Tight" If Steves new responsibilities will enhance his marketability (and we both thought they would take him to the next level), then he should plan to stay long enough to master the job and develop a track record demonstrating his achievement. That would mean sitting tight for at least six months, and keeping a very close eye on how much personal progress he is making. Based on the pace of organizational change, it seems a pretty safe bet that his job function will remain intact for at least that time. During this period he would have significant opportunities to work with senior management in an advisory/strategic role. The Issue of Relocation Because his family would find relocation very difficult when/if he job hunts, Steve should confine the initial phase to the local area. Only if he were convinced that there were no positions that "fit" and he strongly felt the need to leave the company, should he widen the search. No matter how tempting the job is -- if it is beyond his local area, he should stick to his guns and not be swayed to "check it out." The most deadly phrase I hear is, "it cant do me any harm to check it out." I couldnt disagree more. Steve shouldnt start what in his heart he knows he cant finish. A Plan of Action Eight Points For Steve answering the question of what to do next has become a plan involving several steps. First, he is keeping that resume updated as a tool to help him judge if he is growing into his new role. Second, he will NOT plan on job-hunting for at least six months when his market value should take a significant jump. Third, he is monitoring developments within his company, so that he is prepared to adjust his plan of action if the situation deteriorates. Fourth, once he determines he is ready to job-hunt, he will have done a thorough analysis and defined what represents an excellent next move. His goal will remain finding a career-enhancing opportunity at a higher compensation level. Steve can always lower his sights if he needs to leave his current job quickly. Fifth, he will job-search through an ever-widening circle, starting first with local companies. Sixth, he will not waste time exploring jobs that he knows do not fit his goals (for whatever reasons). Seventh, he will keep recruiters informed about his timetable and strategy so that they can bring appropriate searches to his attention when he is ready to move. And, lastly, he will remind himself that patience is a virtue and that NOT "looking" is a legitimate strategy even in times of corporate reorganization. This competitive market has pushed compensation levels for both Public Relations Managers and Directors (where the churn is the greatest) to unrealistic heights, in my opinion, considering years of experience and qualifications. Despite the high dollars, responses to a salary survey I conducted several months ago indicated significant dissatisfaction with financial rewards tied to performance. I will be one of two presenters at a conference in New Orleans, hosted by the Public Relations Society of America Counselors Academy at the end of April, talking about compensation as a management issue. My input will be from the employee perspective. Companies have been surveyed at least once a year on their pay ranges, yet employees are rarely polled in any systematic way about what really matters to them. In a market where the job seeker is dictating terms of an offer and retention strategy is critical, it seems a matter of common sense to ask what is really important to employees, not just to join an organization, but longer term, to feel financially rewarded and fairly treated (at the least). What are innovative ways to rethink the fundamental connection between dollars and performance? In certain companies cultural intangibles are what ultimately keep people from straying. But, bottom line, a carefully constructed earnings program is what is important for most. Id welcome your comments. To start the process, here are three suggestions for changing the relationship. A complete list is posted on the website, www.jc-a.com/focus_compensation.htm. Please let me know what matters most to you (and if you are new in the business or a seasoned veteran). If you have a few minutes, please jump to our website and respond to whatever questions are particularly relevant to your situation.
AN INFORMAL MARKETING/SEARCH GROUP LINK JC&A has been in discussions with a Pacific Northwest-based consulting and retained search boutique that tackles marketing searches (among others). Senior-level marketing professionals with an interest in either staying in this region or relocating here, are encouraged to send their resumes to me and I will forward them on. The same confidentiality policy JC&A observes applies to their operation. ABOUT THIS NEWSLETTER & WEBSITE - YOUR FEEDBACK I submitted this newsletter and website for a PRSA award. Neither won. Wed like to try again; please send ideas and suggestions to form the basis for changes and improvements. Here are the criteria. We were judged by: Research/Planning -- Quality of Approach (use of research, clear measurable objectives, desired behavioral change, appropriate selection of strategies, tactics) Appropriateness to Audience (clear description of audience, explanation of reasons, research to determine needs, appropriateness of strategy) Implementation/Execution -- Creativity (innovative solution to problem, uniqueness and imagination, fresh treatment of topic, ability to meet challenges) Technical Excellence -- quality of writing, quality of presentation, accuracy and professionalism, ability to serve as model for professional practice Overall comments (re: this newsletter) -- "Writer may be the expert but readers probably are more interested in guidance and advice than writers personal feelings and impressions. A lot of "I" in text. Use of case studies is good, but probably could be abbreviated to better fit the e-mail forum." Thanks for your help. There is life after PR. In the next issue, well follow the career of "Charles" who, by his early 40ties, had achieved his goal of becoming the top communications officer of a Fortune 500 company. What happened next? What did his CEO offer him and what did he decide to do? If you wish to be removed from our distribution list, please send an e-mail to info@jc-a.com. |
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